Clinical Business Operations Representative 2 (H)
University of Miami

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The department of Medicine, division of Infectious Diseases has an exciting opportunity for a full-time Clinical Business Operations Representative 2 to work on the UHealth campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other
• patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs
• calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee
• according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient
• flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers,
• peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

DEPARTMENT ADDENDUM

• Interacts with home health companies and pharmacies to assist in obtaining results and providing
• requested documentation.
• Schedule patient appointments at UM clinics.
• Skill in using Epic electronic medical records to check patient information.
• Assists in scheduling imaging appointments at UM facility.
• Assists in prior authorization paperwork for specialty medications.
• Contact patients as directed by the physician/providers when necessary.
• Prepare doctors clinic census at least 2 business days in advance for assigned physicians.
• Send labs and appointment dates to case managers as requested.
• Obtains consent for Medical Records Information upon other facilities request for medical records.
• Notify medical providers via email and phone of urgent patient matters and follow up promptly.
• Responsible for obtaining lab and X-ray reports and notifying doctors of results.
• Utilizes UChart to track patient arrival times.
• Advises front desk personnel of patient delays to maintain daily schedule.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High school diploma or equivalent
• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University's core values.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H4

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