Clinical Application Analyst, Revenue Cycle/Scheduling- AZ/IL
Midwestern University

Summary

The Clinical Application Analyst, Revenue Cycle/Scheduling reports to the Clinical Application Manager, Revenue Cycle/Scheduling and is responsible for supporting Clinical Specialists with, implementing, and coordinating production of clinic software applications including Epic. The role provides support to faculty and students who need assistance with accessing and utilizing clinic applications. Incumbents in this position will assist with developing, building, and implementing solutions to support clinical, revenue, and registration/scheduling activities.

Essential Responsibilities     

• Assist with building out the application modules, creating test scripts, executing the test scripts, and working with end users in testing.
• Provide user support in using Epic application, including other ancillary applications that integrate with Epic in the clinic setting.
• Support the Clinical Specialist with building, and implementing solutions to meet clinical, revenue, and registration/scheduling requirements to streamline clinic operations and improve end users and patient experiences.
• Leverage knowledge of Epic and other clinic applications to assist clinic faculty and staff with utilizing applications appropriately.
• Under the guidance of the Clinical Application Manager, assist end users with process and workflow improvements to improve efficiency of patient care, revenue, registration/scheduling, and operations.
• Communicate with end users to establish and identify report requirements and ensure delivered reports/data meet clinic quality standards.
• Add new and deactivate upon termination, users including staff, faculty, and students to Prod and SIM environments.
• Troubleshoot any issues found within the applications, modules, and their dependencies. Document solutions for future reference.
• Other duties as assigned.

Certification Requirements:

The Clinical Application Analyst, Revenue Cycle/Scheduling is required to attend Epic training and complete the respective Epic certification in one of the following areas (Welcome & MyChart, Eligibility & Referrals, Benefits, Reimbursement, Charge Routing, Claims & Remittance) within 4-6 months of starting the role. To ensure sufficient cross-training and coverage, each Analyst may be required to become certified in one or more of the listed Epic platforms after receiving their initial certification.

Epic certifications require either in-person (Verona, WI) or virtual classroom training through Epic Systems. Most certifications require the trainee to submit a project and pass an exam. Passing the required certification is a condition of continued employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical skills-strives to continuously build knowledge, skills, accuracy, and thoroughness
• Teamwork- contributes to building a positive team spirit
• Must possess excellent oral/written communication skills and the ability to prioritize and complete tasks
• The individual must be able to generate creative solutions and develop innovative approaches
• Must possess excellent project management and organizational skills

Other Qualifications

• Adaptability/flexibility – Demonstrated ability to be flexible with respect to changing end-user business needs.
• Critical thinking – Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Dependability – Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Initiative – Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Listening – Active listening skills, listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem Solving – Ability to proactively seek out solutions by logically examining, and interpreting information from various sources to determine a problem’s cause and develop a course of action to resolve the problem and prevent future occurrences.

Education and/or Experience      

Bachelor’s Degree required, preferably in an IT or Healthcare related field. 1-3 years of experience working knowledge on Practice Management (PM) and Electronic Health Records (EHR) software applications or 3-5 years IT desktop support experience. Prior experience with revenue cycle management or experience with billing operations strongly desired. Working knowledge of HIPAA compliance and other regulatory bodies from an information systems perspective.

The ideal candidate will have a good understanding of Practice Management and EHR systems from an office workflow perspective and experience providing face-to-face customer support and strong interpersonal skills. Experience providing technical support and troubleshooting for software and hardware peripherals is a plus. This person will work independently at times and function as an integral part of the team.

Computer Skills                                              

Computer proficiency in MS Office (Word, Excel, Outlook) required. EHR/PM Application experience required. Must have the ability and willingness to learn new software and systems as necessary.  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to reach with hands and arms, stoop, kneel, crouch or crawl and push or pull equipment. The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, talk, and hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities required by this job include basic close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate with occasional work near moving mechanical parts and occasional risk working near radiation.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth. 

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.   

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, including 41 C.F.R. 60-1.4(a), 250.5(a), 300.5(a) and 741.5(a). Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.