Client Technology Analyst - FT - Days - MHW
Memorial Healthcare System

Location:
Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

This position is responsible for supporting the Client Technology deployed throughout the Healthcare System for the utilization of corporate business and clinical applications and workflows. Provides day -day support of technology deployed throughout the facilities. Performs system configuration including the design, building, testing, debugging and installation.

Responsibilities:

Independently provides support for client incidents, researching and working with cross-functional teams to identify, document, and resolve incidents.If supporting construction projects: Defines the components of the due diligence assessment activities to ensure all technology requirements are incorporated into site reviews for accurate technology requirement identification as inputs to forecasting and budgeting activities.Contributes to inventory documentation, disaster recovery, trouble shooting documentation for client support staff.Supports client OS and applications such as Windows, Linux, iOS, Microsoft, and other technology.Independently coordinates with cross-functional teams, vendors, departments for the installation technical requirements, working with cross-functional internal teams and vendors to bring solutions and services to the organizations.Maintains trouble shooting documentation for client support teams.Consults with users, administrators, analyst and engineers to identify business and technical requirements for proposed system modifications or technology purchases.Assists in the development, testing of complex hardware, software to provide efficiency, reliability technical solutions.Participates in the analysis, audits, both internal and 3rd parties for the technical environment.

Competencies:

ACCOUNTABILITY, ACCURACY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, EQUIPMENT MAINTENANCE, PROBLEM SOLVING, PROJECT MANAGEMENT (IT), RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, SYSTEMS ADMINISTRATION, TEAM WORK

Education and Certification Requirements:

Associates (Required)Information Technology Certification - Professional Association (PROFESSIONAL ASSOC)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum 3 years of relevant experience. Relevant work experience may substitute for education requirement. Other Information: Must possess A+ certification or must obtain within one year of hire.Additional Education Info: in Information Technology, Computer Science, or related field.Additional Credential Info: A+ certification preferred

Working Conditions and Physical Requirements:

• Bending and Stooping = 60%
• Climbing = 60%
• Keyboard Entry = 60%
• Kneeling = 60%
• Lifting/Carrying Patients 35 Pounds or Greater = 20%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
• Lifting or Carrying > 75 lbs Non-Patient = 20%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
• Pushing or Pulling > 75 lbs Non-Patient = 20%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 20%
• Repetitive Movement Hand/Arm = 20%
• Running = 0%
• Sitting = 60%
• Squatting = 60%
• Standing = 60%
• Walking = 60%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 40%
• Seeing - Near = 60%
• Bio hazardous Waste = 20%
• Biological Hazards - Respiratory = 20%
• Biological Hazards - Skin or Ingestion = 20%
• Blood and/or Bodily Fluids = 20%
• Communicable Diseases and/or Pathogens = 20%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 20%
• Hazardous Chemicals = 20%
• Hazardous Medication = 0%
• Latex = 0%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 20%
• Hazardous Noise = 20%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 40%
• Needles/Sharp Objects = 40%
• Potential Electric Shock = 40%
• Potential for Physical Assault = 20%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net

---