Classroom Technology Generalist
Central Arizona College

Job Summary

Responsible for support and maintenance of Audio Visual & Classroom Technology (AV/CT) equipment in the Pinal County Community College District, including but not limited to support of IT AV Analyst to execute project-related tasks in the areas of improvement and optimization of AV computer hardware, classroom AV equipment. installations, troubleshooting, functional testing, asset management, system support, training, or decommissioning of equipment.

Responsibilities

Maintain the AV lifecycle of technology resources: This includes overseeing the acquisition, installation, configuration, upgrades, testing, and decommissioning of equipment and software related to classroom technology and AV equipment at all college sites.

Provide consultation service, information, instruction, and support to end-users and departments over the phone, remotely, and in person.

Ensure the optimal performance of classroom technology infrastructure. Oversee the ongoing health and functionality of equipment and software through proactive maintenance, troubleshooting, and performance optimization strategies.

Assist with IT projects: Contribute expertise and execute AV/IT project tasks to achieve strategic goals as directed by the Analyst.

Stays current on new and emerging classroom technology / AV equipment as new technologies emerge and requirements adapt and change.

Maintains a comprehensive asset inventory: maintain AV asset tracking and manage all technology assets, ensuring accurate data.

Perform additional duties aligned with the overall mission and strategic objectives of the organization.

Qualifications

EDUCATION: Associate's Degree - or - Professional Level certification - or - Demonstrated Knowledge, Skills, and Abilities.

EXPERIENCE:
REQUIRED: Two (2) years of applicable experience
PREFERRED:

• Crestron hardware / architecture experience
• Crestron programming experience
• Crestron Fusion experience
• Computer Troubleshooting & Imaging experience
• Cisco Networking experience

Background Verification: As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification. Employment with Central Arizona College is contingent upon the successful completion of the background verification. The level the background verification for this position is: Executive level.Knowledge, Skills, & Abilities

Knowledge of the solution design, operation, installation, repair, troubleshooting, and maintenance of classroom technology and audio-visual equipment.

Demonstrated experience in successfully troubleshooting classroom technology and audio-visual equipment in an educational environment.

Knowledge of best practices of configuration, installation, troubleshooting and enhancement of classroom technology and audio-visual equipment.

Knowledge of safe work practices and procedures in performing various job tasks.

Outstanding customer service and conflict de-escalation skills.

Knowledge of the operations of Cisco networks.

Skill in communication; interpersonal skills as applied to interaction with students, faculty, and staff.

Skill in written documentation of technical steps taken in issue resolution.

Skill in working independently to complete tasks.

Skill in prioritizing work tasks and in completing them according to plan and to meet deadlines.

Knowledge of the educational environment and academic processes.

Must have a team oriented mindset.

• Solid understanding of potential security vulnerabilities in a classroom technology environment and the ability to contribute to a team to minimize them.

Supplemental Information

Licenses and Certificates: This position may require appropriate licenses or certifications at time of appointment or within a specified timeframe (e.g., Crestron). This position requires a valid Arizona Class D driver's license at the time of application.

Physical Requirements: Duties require occasional physical exertion, climbing of ladders/working at heights, work with moderate to heavy (up to 50lbs) materials unassisted. Duties performed cause light fatigue of eyes, fingers or other faculties due to long periods of standing, sitting and/or repetitive motion.

Schedule & Travel: Will be required to be available for after-hours emergency response duties as a member of a 7x24x365 support operations team. This position may be required to work rotating shifts, which includes days, evenings, nights, weekends and holidays. Travel throughout the District is required using CAC or own transportation is considered an essential function of the position.
Working Conditions: Job is performed in general office or comparable working area with occasional distractions such as noise, interruptions or congested work areas with exposure to some disagreeable elements. Travel throughout the District is required. May occasionally be required to work in outside areas with exposure to heat or cold. Working in high or confined spaces may be infrequently required. This position may be required to occasionally work within a correctional facility.
Security: This position will require the successful completion of an additional personal background verification due to the responsibility of this position to access law enforcement, corrections, or court facilities, property, and associated confidential and sensitive information, documents, communications, and database systems. This position may require occasional inmate contact.

CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti?discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex (including sex assigned at birth, pregnancy, sexual orientation, and gender identity or expression), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 480?677?7853 or titleix@centralaz.edu; Section 504/ADA Coordinator at 520?494?5409 or studentaccessibility@centralaz.edu or Human Resources at human.resources@centrlalaz.edu.

Important Notice: As a condition of employment, all full time Central Arizona College employee's automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer. The 24-25 fiscal year contribution rate is 12.27%. Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.

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