CAH Director of Clinic & Ancillary Services (Townsend)
Billings Clinic

Director Clinic and Ancillary Services is responsible for providing leadership within an integrated critical access hospital, physician specialty clinic and assigned ancillary services Responsible to provide strategic collaboration and alignment with facility's medical group practice operations and to formalize and implement the mission, vision, and values of Billings Clinic and affiliate site. Develops objectives, policies, and procedures for clinic practice and maintains the standards, customer relations, and medical group practice. Accountabilities include quality of services; short and long-range planning to achieve goals and objectives; fiscal control; physician and interdepartmental/intradepartmental relations; personnel management.

Essential Job Functions
Develops and oversees the medical group clinical practice to ensure adherence to organizational mission, vision, values, strategic goals, and business strategies. Interprets and supports the mission and philosophy of Billings Clinic and affiliate facility in collaboration with the various managed services and staffing services agreements. Responsible for promotion of, and adherence to, the elements of the Code of Conduct and compliance program.a) Develops and maintains community relationships as it relates to the continuum of care. Monitors clinic practice and ancillary services medical activities and identifies trends, problems and/or issues.Works collaboratively with the Finance Department to develop, implement, and maintain a realistic, cost-effective annual budget.a) Enhances operational effectiveness, emphasizing cost containment and enhancing patient access, and increasing patient encounters without compromising quality of care or patient safety.b) Participates in the managed care relationships, including monitoring of related reimbursement, negotiation with third party payers, provider credentialing and maintenance of contracts.c) Monitors periodic financial statements measuring the relevant business activity and financial position of the assigned clinical practice, ancillary services, and the organization to ensure appropriate financial management.d) Develops and presents financial analyses by employing a variety of techniques (modeling, forecasting, benchmarking, cost/benefit analysis, etc.) to enhance understanding and improve decision making.e) Establishes a system of controls by designing and enforcing checks and balances to minimize the risk of financial loss through appropriate encounter and charge capture, effective documentation and coding compliance, etc.f) Exercises due diligence throughout contract development, negotiations, and compliance by reviewing, analyzing, and consulting appropriate resources to diminish risk.g) Manages donated funds, grants and contracts appropriately.Practices process improvement principles to assess and improve the quality of the service/care provided within the service areas.Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance and ensures compliance of clinical practice and staff.a) Responsible to ensure clinic and ancillary services comply with all legal, regulatory and/or accreditation standards or guidelines and ensures quality of care standards and evidence-based practices are adhered to.Develops, retains, recruits, and leads a talented team committed to accomplishing the goals and objectives of the organization. Recommends, implements, and evaluates plans and systems that assure a sufficient number of qualified and competent staff to provide care/services. Adheres to administrative policies and procedures relating to human resource management.a) Participates in physician/advanced practitioner recruitment and retention strategies and conducts assessments for expansion and/or replacement of physicians/advanced practitioners.Demonstrates and encourages an ethic of open communication and teamwork throughout the organization and within the community. Builds an environment of shared commitment to the organization goals and responsibility to achieve quality outcomes. Provides consultation for related concerns and acts as a customer advocate by demonstrating sensitivity to ethical and legal ramifications of practice.a) Supports community education and awareness by conducting public education programs, participation in health fairs and other events.b) Promotes the value of health care provided by the organization by creating effective public relations programs to differentiate and promote the services provided.Participates in evaluation, selection and integration of health care technology and information management systems that support quality of care/financial needs and the efficient use of resources.a) Oversees ongoing business intelligence and information needs for the clinical practice by querying involved users and evaluating the information systems capabilities to improve business performance.b) Directs effective implementation plans, information systems maintenance, and provides access to training resources to continually improve performance.c) Participates in the development of effective communication linkages through telecommunication and/or internet-based technologies to ensure customer access, service, and operational coordination.