Business Systems Analyst 3 - IT Service Desk
University of Miami

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The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a full-time Business Systems Analyst 3 - IT Service Desk to work in Miami

The Business Systems Analyst 3 collects data and provides analysis to assist in the development of technology plans and strategies that enhance overall performance, reduce costs, and increase efficiencies. The incumbent analyzes established operations, systems, methods, practices, and procedures to evaluate their effectiveness and ultimately make recommendations for improvements. Additionally, the Business Systems Analyst 3 integrates people, equipment, facilities, and other resources to improve work results, operating efficiency, effectiveness, and productivity. This employee also assists in the design, delivery, and improvement of in-house software applications, training programs, and related courseware.

Core Responsibilities:

• Reviews, analyzes, and triages application issues and cases.
  
• Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.
  
• Provides training for internal users.
  
• Monitors system availability, working closely with system administrators and business systems analysts.
  
• Recommends changes in development, maintenance, and system standards.
  
• Develops detailed action plan with goals and target dates and obtains necessary approvals.
  
• Maintains ongoing communication and rapport with management team regarding project activity.
  
• Flowcharts existing processes versus improved flow.
  
• Prepares time and cost estimates for projects and proposals.
  
• Conducts research for best practice models and benchmarking.
  
• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
  
• Analyzes existing flow of people, activities, and materials, employee work methods and utilization, policies and procedures, staffing levels, supervisory structure, space utilization, supply and demand optimization methods, forms, equipment, and computerized systems to design improved work systems.
  
• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies.
  
• Designs facilities, management systems, and standard operating procedures.
  
• Develops management control systems to aid in financial planning and cost analysis.
  
• Improves productivity through the application of technology and human factors.
  
• Designs supply chain management standards across the institution.
  
• Conducts data collection to measure baseline versus improvement, before and after recommendations are implemented.
  
• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
  
• Participates in continuing quality improvement activities.
  
• Adheres to University and unit-level policies and procedures and safeguards University assets.
  

Department Specific Functions

• Coordinate the project intake process based on ServiceNow Demand Management cycle process and best practices.
  
• Work with Information Technology, Clinical and Research stakeholders to analyze business process, technical requirements, compliance reviews, IT resources, timeline, etc.
  

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:

• Bachelor's degree in relevant field
  
• IT Service Management (ITIL) Certification preferred
  
• Six Sigma Black Belt preferred
  
• Minimum 5 years of relevant experience working as a business analyst with technical systems
  
• Skill in collecting, organizing, and analyzing data.
  
• Ability to recognize, analyze, and solve a variety of problems.
  
• Ability to exercise sound judgment in making critical decisions.
  

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:
Staff

Pay Grade:
H12

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