Billing Representative
SJW Corp

The Texas Water Company is actively seeking talented, driven and highly-productive applicants for the position of Billing Representative to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.  

Position Summary 
Provides routine clerical and data processing work in the billing of water services. Works under the general supervision of the Controller. 

Specific Responsibilities 
Coordinate and schedule contract meter readers and upload and download read data 
Read computer files or gather records such as meter books and meter re-read information to compile needed data  
Process information into computer and generate amounts due (bills)  
Prepare and mail water bills (1st and 2nd notices) for customers and bulk water accounts; maintain current customer account files; assist in reconciling water billing activity with the general ledger  
Apply penalties to 2nd notices 
Ability to effectively document customer information or contact into the notes section of Customer database 
Receive telephone calls and/or customer visits concerning water billings or services; handle questions and respond to customer complaints in a professional manner; determine when it is necessary to consult someone having higher authority for resolution  
Provide analytical account analysis for delinquent water accounts, including preparation and mailing of second notices, final notices, shut-off and turn-on orders, establishing and monitoring payment schedules and pursues collection follow-up  
Applies account adjustments (e.g. billing errors, write offs, etc.) 
Produce billing and collection financial reports as required, and file monthly, and transfer to Box Storage as required  
A/R over 60 days; Final out accounts 
Prepare reports for final accounts that need to be written off and those that need to be sent to collections 
Generate relevant reports as needed.  
Effectively communicate both written and orally 
Ability to work well with others in a team environment 
Performs other such related duties as assigned by the Accounting Supervisor  
Perform daily and monthly computer file back-up tape/disc procedures 

Required Knowledge Skills & Abilities 
Working knowledge of computer and electronic data processing; working knowledge of office practices and procedures  
Skill in operating computer, phone, fax and copy machines  
Ability to perform mathematical computations accurately and quickly  
Ability to calmly communicate verbally; ability to establish successful working relationships; ability to work under pressure and/or frequent interruptions; ability to calmly work with angry or difficult members. 

Required Education and Experience 
Graduation from high school or GED equivalent or higher  
Two (2) years of increasingly responsible related experience, or any equivalent combination of education and experience. 

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.