Bilingual Payment Processing Clerk (North Austin)
Roth Staffing Companies

Job Summary

At this level, incumbents are typically skilled in processing all forms of premium payments including checks, credit card, wire transfer, pre-authorized checks, and debit of agent accounts. This level also may involve more interaction with international agents to obtain additional documentation, policy amendments, or similar.

Essential Functions

• This position is responsible for processing routine premium payments applied to new policies or renewals
• This position is responsible for processing multiple forms of premium payments applied primarily to renewal policies
• generating correspondence with agents and/or policy holders as needed
• ensuring the accuracy and completeness of payment documents
• following all applicable compliance procedures for processing such payments, including federal anti-money laundering guidelines and IRS cash reporting requirements
• performing quality control assessments to ensure payment processing procedures are effective
• answerings correspondence relating to updates, reprocessing of debit authorization, declined credit card payments, or other discrepancies
• determining appropriate reassignment of charges and file updates when needed
• training new/less experienced employees (full time or temporary) as needed
• providing back up assistance to other staff members in varying areas as needed

Knowledge, Skills & Abilities

• Knowledge of debit/credit accounting practices
• Ability to work under strict deadlines
• Ability to effectively prioritize work based on compliance parameters
• Strong comprehension and analytical skills
• Bilingual in Spanish preferred
• Strong attention to detail regarding multiple payment processing, risk assessment, and quality control
• Ability to communicate effectively and tactfully with international agents and co-workers

Education & Experience

• High School education or GED required
• 3-4 years of experience in processing payments

Licenses & Certifications

• None required
• Completion of LOMA insurance courses I and II required within first year of employment.

Supervision & Leadership

• No Supervision responsibilities

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Regular and predictable attendance is required. Overtime may be required at peak times.
• The employee is regularly required to use hands to handle or feel. The employee is regularly required to talk or hear.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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