Associate Director of Custom Programs
The University of Chicago

Department

Harris International Partnerships & Executive Education

About the Department

Why Policy? For a better world. Why Harris Public Policy? Because when it comes to better policymaking, evidence matters. We work at the frontiers of data collection and analysis, using the latest technology and social science methods to design policies that work for society. We conduct rigorous inquiry in an environment of innovation and risk taking. We collaborate across the private, public, and nonprofit sectors, adopting new methodologies to drive better solutions. We engage with our city, our world, and our leaders every day to evaluate and test our ideas. And we lead with our passion for driving social change, knowing that passion alone does not equal impact.

Job Summary

Reporting to the Executive Director of Partnerships and Credential Programs, the Associate Director of Custom Programs at the Student Recruitment and Global Outreach (SRGO) team will primarily focus on the product development and operations for non-degree credential and custom programs at the Harris School of Public Policy. The Associate Director will work closely with internal and external stakeholders including domestic and international corporations, governmental agencies and non-profit organizations to develop products that serve the client and learner's needs. This is a highly comprehensive and agile role managing and shaping the non-degree program portfolio's development journey at Harris. It also requires excellent communication (verbal and written), project management and decision-making skills. Depending on the credential program needs, the person may manage a full-time staff, a group of student workers and/or teaching assistants as well.

Responsibilities

• Product Development - 45%
  
• Work closely with UChicago faculty to develop non-degree programs that represents the UChicago and Harris rigor. Deliverables include program proposals and learning modules with the learner-centered approach in various modalities (in-person, remote, hybrid) for various populations (undergraduate, graduate, working professional, domestic, international etc.).
  
• Understand potential client's learning needs (academic institutions, corporate, governmental agencies); lead the identification and curation of learning activities based on client's needs.
  
• Conduct market research to study the landscape of non-degree, custom and adult learning programs; identify new opportunities for Harris to develop new programs.
  
• Support or lead the teaching of non-degree programs as needed as a teaching assistant or lecturer.
  
• Client Management & Program Operations - 45%
  
• Manage custom program client relationships from design stage through implementation and contract renewal.
  
• Manage communication and project timeline with external clients.
  
• Design and deliver the entire student experience starting from orientation, scheduling courses/classes/live events, creating and managing Canvas sites, managing student workers/teaching assistants, and faculty communication and relationships building.
  
• Manage the program budget. (expenses, revenue, net revenue)
  
• Engage with the program alumni and manage the LinkedIn groups for credential alumni.
  
• Define and track key metrics to measure the performance of programs, assess features, and continuously improve the learner experience.
  
• General Operations and Other Duties - 10%
  
• Support other staff members at Harris Chicago team and the Delhi Center to ensure smooth operations of other projects and tasks' delivery in India.
  
• Provides in-depth knowledge in developing executive or professional degree programs and/or curriculum. Implements plans for executive or professional degree programs and initiatives and acts as a liaison between the program and program participants.
  
• Serves as a resource for program information. Resolves problems or questions referred by program staff, University administrators, or other contingencies.
  
• 
  Performs other related work as needed.
  
  

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.
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Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.
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Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree.
  
• Master in Public Policy or similar master-level degree.
  

Experience:

• At least 3 years of experience in learning program development, learning technology and management in an educational setting required; direct experience working with external client groups.
  
• Teaching assistance experience with undergraduate, graduate or working professional groups, direct lecturing and instructional experience.
  
• Experience with the University of Chicago or other peer institutions, and/or student-facing experiences.
  

Preferred Competencies

• Curriculum development.
  
• Faculty engagement.
  
• Client management.
  
• Result-driven mindset and workstyle.
  
• Great attention-to-detail level and multi-tasking ability.
  
• Strong self-management and accountability.
  
• Student-serving mindset.
  

Application Documents

• Resume/CV (required)
  
• Cover Letter (required)
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Academic Affairs

Role Impact

Individual Contributor

FLSA Status

Exempt

Pay Frequency

Monthly

Scheduled Weekly Hours

37.5

Benefits Eligible

Yes

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Posting Statement

The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

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