ASSOC DIRECTOR HR, RESIDENTIAL & HOSPITALITY SVCS
University of Pennsylvania

Duties: Leads the human resource function for Residential and Hospitality Services (RHS), incorporating Housing, Dining, Off Campus Services, University Club & Conference Services. Additionally, provides strategic HR leadership & support for the Business Services Division (BSD), including projects and HR consultation. This role coaches & counsels managers on complex employee & labor relations issues ensuring compliance with University policy & employment laws/regulations. Facilitates issue resolution, & works closely with leadership to create and implement effective solutions. The position collaborates on staffing & talent management, employee & labor relations, benefits, diversity and HR systems and services to provide a full range of HR support to staff and management clients. RHS operates 7 days week, 24 hours per day including all University recognized holidays. Additional summer RHS responsibilities may include the management of service delivery operations in our conference operations. This position may be required to work on the weekends or evenings in support of key RHS activities (eg. move in).

Qualifications: A Bachelors Degree is required and 3 to 5 years of related experience in human resources management or an equivalent combination of education and experience. PHR/SPHR certification preferred and business and/or consulting experience preferred. Demonstrated experience providing HR services for a unionized workforce required. Demonstrated experience working in a diverse environment desirable. Requires very strong analytical and project leadership skills. Strong interpersonal, conflict resolution and coaching skills required. Evidence of ability to operate with tact, diplomacy and using mediation skills. Demonstrated ability to collaborate and establish working relationships with executive staff, line managers and 3rd party providers/contractors. Excellent organizational, customer service, presentation/facilitation and communication skills are required. Demonstrated ability to initiate and implement wide range of programs independently and in collaboration with other professionals. Ability to use Microsoft Office programs and analytical tools. Excellent oral and written communication skills, attention to detail, strong organizational and customer service orientation are required. Some supervisory experience preferred.

Reference Number: 95-30121

Salary Grade: 027

Employment Type: Exempt

Org: RHS Central Services

Special Requirements: Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

Job Family: A-General/Professional Administrative