Account Manager - Retirement Services
MMC

About Marsh McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

The Account Manager ensures each project and client service deliverable is executed flawlessly. This individual has the knowledge, drive, and ability to manage a book of business and consult with Retirement Services clients to effectively manage their employer-sponsored retirement program(s). The Account Manager is integral in retaining clients by working with Client Service Representatives, Producers, recordkeepers, and other resources to plan and execute customized client service. Additionally, they will build effective working relationships with each client. This individual understands plan design, compliance, and industry best practices and takes initiative to remain current on industry and market issues. The Account Manager effectively communicates with the participants of the retirement plans they service through one-on-one discussions and leading group education sessions. The Account Manager mentors their Client Service Representatives, leverages resources efficiently, and establishes strong working relationships within the company. The Account Manager collaborates with the Client Services Director to help create efficiencies and improvements within the team.

Execution of Client Service

• Leverages employer-sponsored retirement plan knowledge and communication skills to explain plan design, platform/program options, ERISA regulations, and other issues and options to clients as needed
  
• Confirms clients understand and complete annual regulatory obligations, such as year-end testing and Form 5500 filing, in a timely and compliant manner
  
• Supports clients through necessary correction processes, such as late contributions and deferral errors
  
• Works as a liaison between the client and their recordkeeper/provider to resolve issues, while maintaining control of the end resolution
  
• Ensures the completeness and accuracy of executive summaries and paperwork specific to the investment review and client onboarding processes
  
• Follows internal processes to onboard new clients and takes the initiative to establish a strong relationship with the new client right away
  
• Oversees and tracks changes to clients' investment lineup, plan documents, pricing structure, or record-keeper/provider service agreements
  
• Reviews clients' plan documentation upon amendment or restatement to ensure accuracy, and communicates with the client to confirm or explain any changes
  
• Acts as the project manager for client plan transitions and/or start up plans
  
• Assists with payroll integration projects between client's payroll provider & recordkeeper/provider
  
• Works with Producer/Lead Consultant, service team, and other resources to successfully execute the service strategy
  
• Collaborates with clients on employee education needs and delivers resources in alignment with the client's service agreement, goals, and internal communication standards
  
• Manages time effectively to ensure workload is prioritized, client needs are addressed, and MMA Midwest's expectations on client service and business process are met
  
  

Data Integrity and Process Quality

• Maintains accurate and complete client data in applicable management systems
  
• Follows internal processes and procedures, maintaining appropriate and clear documentation within client files along the way
  

Relationship Management and Provider Partnership

• Works with the recordkeeper/provider service team to effectively manage and oversee the implementation of new business and ongoing client maintenance tasks
  
• Proactively evaluates plan design & remains current on industry trends and legislation
  
• Follows up with recordkeeper/provider on renegotiated fee structures and plan design amendments
  
• Maintains positive working relationships with recordkeeper/provider, attends meetings and events as appropriate, and proactively learns about their platforms and service offerings
  
• Maintains positive working relationships with clients, attends client as well as prospective client meetings and events as appropriate
  
  

Peer Relationships and Self-Development

• Participates in ongoing scheduled meetings with the team to discuss accounts, plan transitions, day to day service needs, service platform, etc.
  
• Actively working towards the obtainment of FINRA Licensing: Securities Industry Essentials Exam (SIE), Series 6, and Series 66 (or Series 63 & 65); Series 65 must be obtained within the first 120 days of employment
  
• Trains, guides, and mentors other team members as needed
  
• Communicates effectively with team and provides timely and complete information to allow them to efficiently manage their processes and workload
  
• Creates successful and effective working relationships with Producers, other team members, managers, recordkeepers/providers, and employees in other agency departments
  
• Participates in seminars, classes, and webinars for skill and knowledge development
  

Required

• 2+ years Account Manager experience servicing/supporting employer-sponsored retirement plans
  
• Intermediate or advanced skill level with Microsoft Word, Excel, Outlook, and PowerPoint
  
• Series 65 obtained upon hire
  
  

Preferred

• BS/BA in Business or related field
  
• FINRA Licensing: Securities Industry Essentials Exam (SIE), Series 6, and Series 66 (or Series 63 & 65) & good standing with FINRA
  
• Life/Health License (in state of residence)
  
• Industry specific professional designations (e.g. CRPS, AIF, CPFA)
  

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
  
• The flexibility to work at home or an office, based on your discretion and schedule
  
• Start with 20 days of paid time off
  
• A paid day off to volunteer and company-organized volunteer events
  
• Up to $1,000 per year in matching charitable donations
  
• Up to $750 per year in wellness rewards
  
• All the nitro cold brew coffee and sparkling water you can drink
  
• A company-wide mentality that you can never appreciate your co-workers too much
  
  

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma_midwest/
  
• https://www.facebook.com/MMAMidwest
  
• https://x.com/MarshMMAMidwest
  
• https://www.linkedin.com/company/marsh-mclennan-agency
  

#MMAMW

#MMAretirement

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