Account Manager
Caterpillar

Career Area:
Sales
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Account Manager role will be focused on Data Analytics and Process Support for the data center Global Accounts team by helping to develop, implement, and administer critical demand/supply balance processes, GAM/Account key work processes, and customer-back performance metrics. This role focuses on data-driven process improvements, creating robust performance measures, and providing ongoing administrative support across accounts, ensuring effective communication and operational efficiency.

Working closely with cross-functional teams, you'll enable our Caterpillar and Cat Dealers to achieve higher levels of accuracy in forecasting, inventory management, PQVC, and production planning. This role is integral to improving the transparency and effectiveness of the processes for our global accounts.

What you will do:

Data Analysis and Performance Measurement

• Support in processing and analyzing data on demand forecasting, inventory levels, and production schedules to assist decision-making for global accounts.
• Help to create and monitor KPIs and performance metrics to evaluate effectiveness, such as forecast accuracy, inventory turnover, and on-time delivery rates.
• Produce regular and ad-hoc reports to communicate key insights to the global account team.

Process Improvement Support

• Work alongside Global Account/Portfolio Managers to identify areas for process enhancement, focusing on demand planning and supply planning.
• Help document and refine standard operating procedures (SOPs) to ensure consistency and efficiency in the different processes.
• Assist in implementing process automation and other data-driven improvements to enhance accuracy and streamline workflows.

Administrative and Operational Support

• Provide ongoing administrative support for the different area processes, including maintaining accurate records and documentation.
• Facilitate the creation and update of dashboards to monitor demand changes, finished product inventory levels across the supply chain, and production performance timelines.
• Assist on coordinating communication with Caterpillar teams and Cat Dealers to ensure alignment and transparency in processes.

Cross-Functional Collaboration

• Act as a key resource in facilitating collaboration among Global Portfolio Managers, Dealers, and the Supply Chain team, ensuring data accuracy and process alignment.
• Support global accounts by assisting in scheduled meetings and maintaining communication on forecast updates, production changes, and performance reviews.
• Partner with Global Portfolio Managers to respond to queries from stakeholders, ensuring accuracy in data reporting and providing relevant support.
• Track changes within processes, identify potential risks, and suggest adjustments to ensure operational stability.

What you will have:

Degree requirement: Bachelor's degree in relevant field

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Working Knowledge:
• Communicates the importance of customer needs/expectations and commits to resolving them.
• Researches and verifies customer needs and expectations.
• Solicits customer satisfaction feedback and acts on improvement opportunities.
• Helps link organizational objectives to customer needs and expectations.
• Meets regularly with customers to understand their wants, needs and expectations.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
• Applies an assigned technique for critical thinking in a decision-making process.
• Identifies, obtains, and organizes relevant data and ideas.
• Participates in documenting data, ideas, players, stakeholders, and processes.
• Recognizes, clarifies, and prioritizes concerns.
• Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
• Delivers helpful feedback that focuses on behaviors without offending the recipient.
• Listens to feedback without defensiveness and uses it for own communication effectiveness.
• Makes oral presentations and writes reports needed for own work.
• Avoids technical jargon when inappropriate.
• Looks for and considers non-verbal cues from individuals and groups.

Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing clients.
Level Basic Understanding:
• Lists the major responsibilities of the account management function.
• Identifies the responsibilities and roles of a customer account team.
• Summarizes the concepts of account management.
• Locates where and how to obtain information on a specific account.

Additional Information

• The location for this position is located in Alpharetta, GA, Lafayette, IN, or Dallas, TX
• Domestic relocation assistance is NOT available for this position
• This position may require 10-20% travel
• Visa sponsorship is not available

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

Posting Dates:
November 21, 2024 - December 4, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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